Delivery & Returns
This policy explains delivery, cancellations, returns and refunds for purchases made from Rawdahouse.
Delivery
Free mainland UK delivery
We offer free standard delivery to mainland UK addresses. Free delivery does not apply to UK Highland and Island postcodes, the Isle of Man, Northern Ireland, the Republic of Ireland or other locations outside mainland UK.
Delivery to excluded areas
A flat delivery charge of £10.99 applies to UK Highland and Island postcodes, the Isle of Man, Northern Ireland, the Republic of Ireland and other areas excluded from the mainland UK free-delivery service. The applicable delivery charge will be shown at checkout before you complete your order.
We aim to process orders promptly and will provide delivery information at checkout or in your order confirmation. Delivery times may vary depending on your location and the delivery service used.
Please ensure your delivery address is correct. Rawdahouse cannot be responsible for delays or failed delivery caused by incorrect or incomplete address details.
Your 14-day cancellation right
Under UK consumer law, you may cancel your order within 14 days of receiving the goods without giving a reason. You must contact us within that 14-day period before returning anything.
Perfume returns
Because perfume is a sealed cosmetic product, returned items must be unused, unopened and sealed, with the original packaging intact. We cannot accept returns where the seal has been broken or the product has been used, except where the item is faulty, damaged or not as described.
How to request a return
Please contact Rawdahouse first at contact@rawdahouse.co.uk and include your order number and the reason for your request. Do not send an item back until we have provided return authorisation and instructions.
Return postage
You are responsible for the cost of returning an item under the 14-day cancellation right. Please use a tracked delivery service and keep your proof of postage. Rawdahouse cannot be responsible for returns lost in transit without tracking.
Refunds
Once we receive and inspect the returned item, we will confirm whether it meets the return conditions. Approved refunds will be made to the original payment method within the timeframe required by UK consumer law. We may withhold reimbursement until the goods are returned or you provide evidence that they have been sent back.
Where an item is faulty, damaged on arrival or not as described, please contact us as soon as possible so we can arrange an appropriate remedy in accordance with your statutory rights.
Statutory rights
This policy does not affect your legal rights under UK consumer law.